About the partnership

Designed from the inside out.

We are a partnership between a lived experience–led design firm and a decade-old human-centered design consultancy — offering what most organizations can't: methodology grounded in genuine community knowledge.

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Organization one
Dalbert Design
Lived experience, institutionalized
Housing Systems Lived Experience Contra Costa County

Dalbert Design is a lived experience–led organization founded by Loren Dalbert and based in Contra Costa County. Our work integrates the direct knowledge of navigating homelessness and housing systems with the analytical capacity to translate that knowledge into institutional action.

We co-author the systems that govern people's lives alongside the departments that administer them — not as outside critics, but as contributors to systems that work better for everyone inside them. Our county partnerships currently span seven departments including Contra Costa Health, Employment and Human Services, Behavioral Health, and the Housing Authority of Contra Costa County.

Loren came to this work through direct experience. A VA housing case manager encouraged him to apply for a lived experience consultant role on a county project connecting homelessness services to workforce development. He later co-led a Workforce Accelerator Fund initiative and helped catalyze the CoCo Go BIG guaranteed income pilot and $4.25 million in county funding.

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Organization two
CivicMakers
Human-centered design for public good
Service Design Strategic Planning Bay Area & Beyond

CivicMakers is a strategic consultancy and community of practitioners that believes in the power of inclusive, collaborative design to shape a better world. Founded over a decade ago in San Francisco, we partner with governments, nonprofits, and mission-driven organizations to unearth human insights and co-create solutions to public challenges.

We specialize in four core service areas: Service Design & Evaluation; Strategic Planning; Training & Capacity Building; and Community & Stakeholder Engagement. Our team of pragmatic optimists brings multidisciplinary experience from across the public, private, and social sectors.

We've worked with agencies across California — from the CA Health and Human Services Agency to city departments in San José, San Rafael, Fremont, and San Francisco. Our approach: we design with communities, not for them.

Our people

The team behind the work.

Our leadership brings together lived experience, design research, public administration, and community development — perspectives that rarely share the same room.

Loren Dalbert

Loren Dalbert

Founder · Dalbert Design

Loren works at the intersection of lived experience and institutional change. After navigating homelessness twice and spending most of his life in poverty, he didn't just find his way to stable ground — he built a career out of what he learned getting there. A disabled veteran and social entrepreneur, his philosophy is simple: sometimes the best way to change a system is to color outside the lines, then make the system move the lines to include what you've created.

Today he serves as a lived experience consultant embedded in Contra Costa County's cross-sector planning processes, with active relationships spanning county department heads and directors. He co-chairs the California Guaranteed Income Community of Practice Policy Workgroup, helped catalyze the CoCo Go BIG guaranteed income pilot and $4.25M in county funding, and is building Dalbert Design into a replicable model for lived experience leadership in public systems. Lives in Antioch, CA.

Dalbert Design
Loren Kadar

Loren Kadar

Youth Living Expertise · Dalbert Design

Loren Kadar brings the living expertise that matters most to Dalbert Design's youth-facing work: he was unhoused during his high school and young adult years. That experience — navigating systems as a young person with no stable ground — is the lens he applies to every engagement. It's not background. It's the work.

He splits his time between Dalbert Design and the City of Antioch's Office of Public Safety & Community Resources, where he works in housing and youth services — building from the inside the kinds of systems he once had to navigate from the outside. He has co-led Comment Academy's youth advocacy group, served as a housing advocate through the Hope Solutions Resident Empowerment Program, and co-led Antioch's YMCA Youth and Government cohort.

Living Expertise · Youth
Judi Brown

Judi Brown

Co-founder & Managing Partner · CivicMakers

Judi co-designs immersive, accessible learning experiences to bring collaborative problem-solving tools to individuals and institutions. As co-founder and managing partner of CivicMakers, she has spent over a decade partnering with governments, nonprofits, and mission-driven organizations to unearth human insights and co-create solutions to public challenges — specializing in service design, strategic planning, training, and community engagement.

She brings a graduate background in public administration and policy and a deep commitment to the idea that good design only works when it's built with the people it's meant to serve. In the Dalbert Design partnership, Judi provides the human-centered design methodology and facilitation infrastructure that transforms lived experience insight into actionable institutional change.

CivicMakers
What guides us

Principles we actually design by.

These aren't aspirations — they're methodological commitments that shape every engagement, every room we walk into, and every deliverable we produce.

Design with, not for

Community is not a monolith. We take time to understand who is impacted and build engagement strategies relevant to local needs.

Dignity before data

Lived experience is not an input to be extracted. We compensate advisors and build structures that make contribution meaningful.

Trust as infrastructure

We build relationships before we build plans — understanding how community members want to be engaged, then maintaining those bonds long after.

Capacity over dependency

We share our tools with every partner. The goal is for your team to lead the work long after we step back.

Pragmatic optimism

We identify real leverage points and build durable change there — we don't oversell transformation.

Actionable feedback loops

We create loops that bring people along from discovery through development — so those engaged see themselves in the end product.

Signature framework

The Lived Experience Leadership Institute

Our signature framework — where our partnership methodology becomes a training program for civic leaders with lived experience, anywhere.

LELI — a universal framework for lived experience leadership

The Lived Experience Leadership Institute trains people with lived experience in civic intelligence research, AI-directed analysis, and policy engagement. LELI is a universal framework — its curriculum can be customized to any municipality and adapted to the communities each local partner serves.

Bringing what most tables are missing.

Ready to talk about what a partnership engagement looks like for your department or initiative?

Get in touchSee our work